A GUIDE TO OUR
We couldn’t be more excited to have you as a part of our happy family. We hope you take the time to review this document for understanding of who we are and how we operate. This understanding will lead to a smooth and fun partnership.
We aim to provide clarity and transparency throughout our communication so that you can have confidence in the investment you’re making. We’re also going to ask a few things of you since no partnership is one sided. May we all remove negative assumptions and give one another the benefit of the doubt with trust and equity.
Let’s grow a great brand together.
"YOUR CUSTOMERS WON'T KNOW WHO YOU ARE IF YOU DON'T KNOW WHO YOU ARE."
Kyle Minton Founder & CEO finaltouchMEDIA
After graduating college in Missouri, founder and CEO Kyle Minton worked at obtaining a Master’s degree at night and on weekends while he was putting marketing theory into practice as evidenced by climbing the corporate ladder. He became a successful marketing and sales executive for some large Fortune 500 companies (at the likes of Hollister Co., and Belk, Inc.).
In 2016, finaltouchMEDIA was breathed into existence as a ‘side hustle’ in Arkansas where Kyle was born and raised and close to family. He had the dream to grow his own business to be a vehicle of doing good things in the world on a large scale. It was on the eve of another promotion that Kyle had to make a decision to either continue working in one dimension with boundaries in vision and possibility, or to take the leap and do whatever it took to make his company something more—something bigger.
Kyle took the leap and expanded the company out West in California for even greater influence and opportunity .
Laura joined Kyle with finaltouchMEDIA when they got married. Being a published author with two master's degrees, Laura was a perfect addition to the young company. Husband and wife duo, Kyle and Laura, turned FTM from a freelance project-based company into a booming regular-service-providing-company. The change in business model reflected the owners’ will to help businesses they worked with at a greater scale over a longer period of time.
Growth for the young company turned into an explosion and referral business continued to expand the company. To date, FTM has been able to provide many with work and development in their personal and professional lives.
Kyle and Laura have a lot of vision for finaltouchMEDIA. In addition to providing meaningful work and long-lasting careers for employees, part of the greater vision includes having impact in communities around the U.S. and abroad to affect the homeless and under-resourced families. They believe a reputable business has the opportunity to speak up for what’s good and true whenever the opportunity arises.
Motivated by the lack of businesses branded well and a passion to help people, finaltouchMEDIA became a light of hope for businesses.
‘Marketing reimagined’, for us, is symbolic of hope for our clients. We desire to make great branding and advertising attainable for the average business. New horizons are possible with finaltouchMEDIA.
We want your experience with FTM to be amazing at every level. From customer service to the deliverables on a project, we will do everything possible to ensure your experience will be quick, kind, creative, and have amazing quality.
It’s important to note that we don’t do business with every client that proverbially walks through our doors. We are partnering with you because we believe in your product or service and the people behind them—you.
We are doing our best to make the quality of our work and your experience nothing short of amazing. Since we do not have a dedicated full-time customer service team at this time, phone calls will need to be scheduled. This helps us stay on track with all projects. We appreciate your understanding!
Just to be clear, we do not answer unscheduled phone calls.
BEST WAYS TO REACH US INCLUDE
EMAIL AND TEXT
*Our team checks this email once a day during the week (M-F), so this means we’ll be able to respond in 24hrs. or sooner. Don’t forget to ‘whitelist’ our domain to ensure you receive all incoming emails from anyone from our team. Watch the video below to see how (less than 1 minute)!
+1 (626) 264-9121
*This number reaches the whole team through our internal app. Your query will be responded to by the first available team member and transferred to a specific person if needed. Text messages will be responded to usually during working hours within 24 hrs.
As much as we would love to see you face-to-face often, our office is not exactly a ‘drop in anytime’ type of environment--especially since Covid-19. Keeping office visits to scheduled appointments while maintaining social distancing and other precautions will help us service you and our other clients well.
We can easily set up a meeting with your account manager via text or email!
Punctuality to in-person meetings, conference calls, etc. is essential to operating smoothly and servicing all of our clients appropriately.
Sometimes things come up or traffic is terrible on the 405, and that’s understandable. Just let us know! We appreciate your communication.