A GUIDE TO OUR
We couldn’t be more excited to have you as a part of our happy family. We hope you take the time to review this document for understanding of who we are and how we operate. This understanding will lead to a smooth and fun partnership.
We aim to provide clarity and transparency throughout our communication so that you can have confidence in the investment you’re making. We’re also going to ask a few things of you since no partnership is one-sided. May we all remove negative assumptions and give one another the benefit of the doubt with trust and equity.
Let’s grow a great brand together.
"YOUR CUSTOMERS WON'T KNOW WHO YOU ARE IF YOU DON'T KNOW WHO YOU ARE."
Kyle Minton Founder & CEO finaltouchMEDIA
‘Marketing reimagined’, for us, is symbolic of hope for our clients. We desire to make great branding and advertising attainable for the average business. New horizons are possible with finaltouchMEDIA.
We want your experience with FTM to be amazing at every level. From customer service to the deliverables on a project, we will do everything possible to ensure your experience will be quick, kind, creative, and will have amazing quality.
It’s important to note that we don’t do business with every client that proverbially walks through our doors. We are partnering with you because we believe in your product or service and the people behind them—you.
We are doing our best to make the quality of our work and your experience nothing short of amazing. Since we do not have a dedicated full-time customer service team at this time, phone calls will need to be scheduled. This helps us stay on track with all projects. We appreciate your understanding!
Just to be clear, we do not answer unscheduled phone calls.
BEST WAYS TO REACH US INCLUDE
EMAIL AND TEXT
*Our team checks this email once a day during the week (M-F excluding holidays), so this means we’ll be able to respond in 24hrs. or sooner. Don’t forget to ‘whitelist’ our domain to ensure you receive all incoming emails from anyone from our team. Watch the video below to see how (less than 1 minute)!
+1 (626) 264-9121
*This number reaches the whole team through our internal app. Your query will be responded to by the first available team member and transferred to a specific person if needed. Text messages will be responded to usually during working hours within 24 hrs.
As much as we would love to see you face-to-face often, our office is not exactly a ‘drop in anytime’ type of environment--especially since COVID-19. Keeping office visits to scheduled appointments while maintaining social distancing and other precautions will help us service you and our other clients well.
We can easily set up a meeting with your account manager via text or email!
Punctuality to in-person meetings, conference calls, Zoom meetings, etc. is essential to operating smoothly and servicing all of our clients appropriately.
Sometimes things come up or traffic is terrible on the 405, and that’s understandable. Just let us know! We appreciate your communication.